Less Post from HMRC: What the Move to Digital Means for You

In a move to modernise its communication and reduce operating costs, HMRC has announced plans to significantly cut down on the amount of paper correspondence it sends out. As part of a broader strategy to digitise its systems and simplify tax administration, this change is expected to save the department around £50 million per year in print and postage costs by the 2028–29 tax year.

What’s Changing?

Over the coming months and years, individuals and businesses should expect to receive fewer letters in the post from HMRC, with many communications now being delivered digitally. This includes tax updates, reminders, and routine notifications.

While many taxpayers already interact with HMRC through their online account, this shift formalises the department’s intention to move towards a more paperless system. It also reflects the broader government push towards efficiency and environmental sustainability.

Who Will Still Receive Paper?

Despite the push to go digital, HMRC has reassured taxpayers that it will continue to send critical correspondence – such as formal notices and certain legal documents – by post where necessary. Importantly, those who are unable to access digital services will not be left behind. The commitment has been made to maintain support for individuals without online access or who require additional assistance.

What Should You Do?

Now is a good time to check your HMRC online account settings, ensure your contact details are up to date, and familiarise yourself with the types of notifications you may begin receiving electronically.

If you're unsure how this change might affect you or your business – especially if you rely on physical post for important deadlines or compliance tasks – we recommend getting in touch.

Need Advice?

If you’re affected by this or any other measures announced in the Spring 2025 Tax Update, including the upcoming changes to P11D payrolling or other tax reforms, our team at SJC Chartered Accountants is here to help. We’ll make sure you stay informed, compliant, and fully supported.

You can also read the full Written Ministerial Statement from the Exchequer Secretary to the Treasury here https://questions-statements.parliament.uk/written-statements/detail/2025-04-28/hcws607